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about 1 year ago
Salary: £18k OTE £26k
Location: West Sussex
Job type: Permanent
Contact: Recruitment Team
Category: Reservations Jobs, Telesales Jobs, Tour Operator Jobs, Travel Agent Jobs, Travel Consultant Jobs

Travel Sales Advisor, Sussex, £18k OTE £26k
Working in large new modern offices for a niche travel organisation who specialise in the sale and creation of  tours worldwide.
The role is to secure sales for all the Company products by following up on enquiries, encouraging repeat bookings, servicing inbound calls, using their database of existing clients to conduct sales campaigns as directed and actively searching for new business.

This will be achieved by pro-actively sourcing and converting leads and enquiries procured from all sources into sales, following set KPIs and targets whilst maintaining the highest levels of customer service at all times.

  • Identifying and acting on key sales opportunities to deliver team and individual target
  • Converting all enquiries into sales whether they are from telephone, web, email or face to face sales.
  • Identifying up-sell opportunities for all products, and switch selling where possible according to the needs of the business
  • Identifying and maximising cross selling opportunities across all products
  • Actively seek face to face meetings with party leaders - where deemed logistically appropriate
  • Committed and driven to achieve challenging targets set by Sales Managers and Sales Management team

Customer Service and Complaint Handling

  • Providing excellent customer service at all times.
  • Introduce/sell client’s product via presentations at parents evenings as well as attending parents information evenings for tours already booked – where deemed logistically appropriate
  • Deal with complaints and issues timely and efficiently in line with business procedures and profitability.
  • Responding to all enquiries within 24 hours as per company policy and procedures.
  • Sales Support
  • Participating in sales campaigns as indicated by your Sales Manager
  • Maintaining a good working knowledge of all current sales and marketing campaigns whether by brochure or e-marketing
  • Assisting bookings from point of enquiry through to post tour communication, in liaison with office based Sales Support and Product Delivery teams.
  • Maintaining history of all communication on the company’s systems including telesales, CRM, summer and winter reservations.
  • Commercial awareness including an awareness of team targets
  • Product Knowledge
  • Developing and maintaining excellent product knowledge by keeping up to date with new products and curriculum
  • Attending product and skills training and utilising this training to enhance your sales performance.

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