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26 days ago
C&M Travel Recruitment
Salary: Up to £30000.00 per annum
Location: Amersham
Job type: Permanent
Contact: Alex McLeish
Category: Training Jobs

Coaching and Training Manager, Amersham, Salary to £30k plus bonus

Our Client's Customer Service Department plays a vital important role in the conversion of sales and high levels of service delivery for their valued customers. This exciting position will play a pivotal role in enhancing the knowledge of an experienced reservations and after sales team to develop the service provided to their customers through the call centre and across the business We are seeking experienced candidates and the role is offering up to £30k plus bonus.

Coaching and Training Manager Responsibilities:

Build confidence and empowerment with in the business to deliver key sells in a conversational way.
Impart and transfer knowledge to team embers to develop the offering to clients
Work closely with the Customer service manager to highlight key areas for development
Plan training schedule in line with the business needs and demands
Stretch and challenge individuals to find solutions to enhance their delivery and knowledge by using the power of questioning
Train and coach the Reservations, Aftersales and Administration team to achieve organisational and sales goals
Improve customer service experience, to engage customers and facilitate organic growth
Leading and inspiring by a calm and very hands-on example, with a passion for what we do, and commitment to progressing skill sets within the team
Keep accurate records and document customer service actions and discussions
Record training, statistics and performance levels of the department and report on key information to the management
Manage the provision of customer service training and coaching to support the day to day operation of the business

Coaching and Training Manager Requirements:

Proven coaching skills and the ability to lead by example
Exceptional experience in customer service in a telephone sales environment
A positive and enthusiastic approach and the willingness to be hands on
Best practice approach to problem solving
Experience planning training strategies
Excellent written and oral communication skills with the ability to build rapport and foster business relationships
Highly organised and ability to manage multiple tasks and/or projects concurrently
The ability to set, meet and exceed targets
Analytical and an ability to draw meaning from reports and data
Embraces company culture and ethos

To be considered please call Alex onwith any questions and

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C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit javascript:void(0);

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