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10 months ago
Halmer Recruit
Salary: Excellent Basic Salary with Uncapped Commission
Location: Surrey
Job type: Permanent
Contact: Manisha Vadukul
Category: Reservations Jobs, Travel Agent Jobs, Travel Consultant Jobs

Title: Travel Sales Consultant

Location: Frimley

Hours: Monday to Sunday

The Role:

The role will focus on selling a range of products to all holiday destinations, over the telephone, providing expert advice, offering exceptional service to all customers and achieving targets and KPI's

Job Responsibilities:

  • To sell and book holidays from telephone and email enquiries and establishing the customers travel needs to provide the right product and destination
  • Deliver exceptional customer service through genuine relationship management and a desire to exceed customer needs
  • Maximise all sales opportunities through, switch selling, up-selling and offering holiday extras
  • Provide expert travel advice on all product and destinations
  • Follow up all sales opportunities by call backs to customers
  • Capture and record required client information
  • Achieve all monthly key KPI's and targets, including conversion, volume and margins
  • Support all promotional & marketing activities
  • Extend product and destination knowledge through supplier training and own research

Candidate Requirements:

You will have proven experience working in a fast paced environment in a role that requires excellent customer service skills and strong attention to detail. You must have experience of selling holidays.

  • Outstanding product and supplier knowledge, with at least 1 year's recent experience of selling holidays to all destinations
  • Demonstrable record of achieving KPI's and targets, with the ability to sell confidently and turn enquiries into sales
  • Exceptional customer services skills with experience of working in a customer focused environment
  • Ability to switch sell and promote and sell holiday extras
  • Excellent telephone manner and the ability to sell over the telephone
  • Excellent communication and listening skills with the ability to anticipate customers' needs
  • Excellent attention to detail
  • Ability to use Microsoft packages - e.g. Word and Outlook
  • A genuine desire to achieve results, both personally and as part of a successful team

Holiday: 20 days per year, plus statutory holidays rising to 25 days per year, plus statutory holidays after 5 full years of employment.

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