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8 months ago
DCV Technologies Ltd
Salary: £18,000
Location: Enfield
Job type: Permanent
Contact: Jay
Category: Tour Operator Jobs

Purpose:

Handling incoming sales calls from various trade clients in a call center environment. Utilizing selling and customer service skills to maximise sales of scheduled air product, whilst offering information and advice on all aspects of their travel requirements. To achieve high levels of customer care and retention. Assisting at all times with the smooth running of Dept.

Principal Accountabilities:

  • To answer incoming calls as part of a team maintaining the high service levels agreed and needed.
  • To answer calls in a courteous, efficient and professional manner.
  • Be proficient at using both our company's and airline fare sheets in order to provide accurate quotations.
  • Ability to construct round the world fare quotations accurately
  • To work to set targets (quantity) and ensure customer care (quality)
  • Be proficient on Worldspan/SABRE CRS to optimise any sales opportunity.

-     Ability to maximise profit margins through sales approach.  

  • Ability to make quick decisions within a pressured environment.
  • Ability to resolve minor problems effectively.
  • Assist other colleagues on an adhoc basis.
  • Refer any matter beyond your scope of knowledge to the Call Center Supervisor
  • To assist with any other company department where necessary.

Special Features: (Desirable)

  • Good Geographical Knowledge.  
  • Calm persona.
  • Well traveled.

Special Features: (Essential)

  • Excellent communication skills (Verbal & Written)
  • Flexible approach to work
  • Ability to work in a pressured environment

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