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11 days ago
TandT Recruit Solutions Ltd
Salary band: Any
Location: London
Job type: Permanent
Contact: TandT Recruit Solutions Ltd
Category: Customer Service Jobs
Worldwide Travel Sales Consultants - November Start!!!Enfield, Middlesex15-18K + Comm + bensPrevious Travel Experience is essential!Our client, a travel company based in Enfield, is now looking for a Travel Consultant to join their team. The company has a great reputation and is a great place to work. All the staff are freindly and welcoming and have a great working enviorment. There would also be promotional opportunities for the right candidate.This role would be a great step for someone who has or is working within retail travel who is looking for the next step.The purpose of the role:Handling incoming sales calls from various trade clients in a. Utilizing selling and customer service skills to maximise sales of scheduled air product, whilst offering information and advice on all aspects of their travel requirements. To achieve high levels of customer care and retention. Assisting at all times with the smooth running of Dept.Key Responsibilities:To answer incoming calls as part of a geographical team maintaining the service levels agreedTo answer calls in a courteous and professional mannerBe proficient at using both FSS and airline fare sheets in order to provide accurate quotationsAbility to construct round the world fare quotations accuratelyTo work to set targets (quantity) and ensure customer care (quality)Be proficient on Worldspan/CRS to optimise any sales opportunityAbility to maximise profit margins through sales approachAbility to make quick decisions within a pressurised environmentAbility to resolve minor problems effectivelyCoach and assist other colleagues on an ad-hoc basisRefer any matter beyond your scope of knowledge to the team leaderTo assist with any other department where necessaryThis position requires:Extensive system and product knowledge Good Geographical KnowledgeCalm personaWell travelledUnderstanding of the sales processExcellent communication skills (Verbal & Written)Flexible approach to workAbility to work in a pressurised environmentFor further information call Jason or send your CVRef JB10162

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