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about 1 year ago
Salary: £28k - 35k per year + plus bonus & excellent trave
Location: London
Job type: Permanent
Contact: Recruitment Team
Category: Retail Travel Jobs, Tour Operator Jobs, Travel Agent Jobs, Travel Executive Jobs

Travel Sales Manager - London £35k + bonus + excellent travel benefits

The overall purpose of this demanding, fast paced and exciting Managerial role is to deliver a “World Class” Travel Sales call centre and retail unit to a broad and diverse portfolio of clients. Overall responsibility for driving the business to maximise revenue opportunities and deliver the agreed profit targets through the control and management of the profit and loss account.  This role requires a hands-on approach and a “lead from the front” attitude. 

Key Responsibilities

•             Manage the department strategy to maximise revenue from a strong sales and customer service focus

•             Deliver the agreed levels of service and quality at all times ensuring Company targets and goals are achieved

•             Consistently manage, deliver, monitor and improve KPI’s within budget

•             Direct and manage area of control and responsibility within agreed operational and financial budgets

•             Lead the Team in a dynamic and inspirational manner

•             Implement, co-ordinate, manage and plan all call activity and available resource for the provision of the call flows working with Business and Human Resources

•             Work in partnership with the post -sales teams - e.g. ticketing - ensuring a high quality end-to-end service to the customers at all times

•             Drive sales performance through the creation, management and review of the Sales Incentive Plans within the store/call centre

•             Inform and consult with line manager regarding any deviations from forecasted revenue and potential shortfalls at the earliest opportunity

•             Ensure that all department progress reports and MI reports are delivered timely, highlighting successes and areas of concern with a proposed course of action

•             Deliver financial targets for the department by assuming full accountability for revenue generation, ensuring the optimum levels of resource in line with forecasted volumes

Person Specification: Essential

•             Extensive experience of working at a strategic level in an inbound Travel Sales environment whether call centre or retail

•             Sound operational management experience with a proven track record of adherence to schedules and achievement of SLAs

•             Travel industry experience

•             Strong commercial awareness and financial management

•             Excellent team player, with the ability to contribute and challenge, providing leadership and coaching opportunities within the scope of the performance management process

•             Resilient with the ability to overcome challenges to consistently meet and exceed targets

•             Inspirational leader who engages employees to achieve results

•             Ability to introduce meaningful and stretching KPIs and maintain focus on achievement thereof

•             Excellent people management skills

•             Good working knowledge of Microsoft Office – Word, Excel and PowerPoint

•             Excellent influencing skills at a senior management level

•             Excellent understanding of relevant internal systems, software and departmental procedures 

•             Results-focused and committed to high personal standards and a desire to achieve

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