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8 months ago
Prospects4LeisureTravel
Salary: £18k - 22k per year
Location: London, London City, East London, North London, North West London
Job type: Permanent
Contact: Recruitment Team
Category: Customer Service Jobs, Tour Operator Jobs, Travel Consultant Jobs, Travel Executive Jobs

Travel Sales Support/Administration Assistant up to £22k  - London    

Our client is look for an Travel Sales Support consultant to provide administrative support to the Travel Sales Team, enabling them to provide a consistently high level of service and meet sales targets. Please note you must have Travel industry experience to apply for this role.

Duties: 

  • To provide administrative support for all quotes and bookings generated by the Travel Consultants
  • To aim for a 24 hour turnaround from request to confirmation. This is imperative if we are to meet customer expectations and remain competitive.
  • To help consultants with the preparation of itineraries.
  • To check and re-check confirmations from suppliers to ensure booking and confirmation matches.
  • To attend all relevant product training sessions relevant to your Geo area.
  • To attend TS, Smartpoint and Air product training sessions when required.
  • To act as the quality control point prior to documentation dispatch, ensuring that every detail is checked, correct and that all payment is taken before dispatching.
  • Take responsibility for problem solving in a professional and diplomatic manner to maintain customer service levels.
  • To maintain an excellent working relationship with all our suppliers, feeding back any relevant issues that need investigation to your Manager.

Standards of Performance

  • Promote a professional impression of the company
  • Answer phones within the standard set by the company to provide customer satisfaction.
  • Meet or exceed customer expectations by maintaining an accurate and consistent approach to work.

 

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