Travel Specialist USA/Canada

This well-established travel organisation are looking for a specialist travel consultant to be part of a profitable Sales Team, selling longhaul holidays to USA/Canada destinations via travel agents to the client. 

You have the skills, support, systems & motivation to be an expert in your field and deliver a superior customer service.                                               

You will be individually motivated to meet and/or exceed sales targets and grow sales year on year whilst consistently improving the customer experience.

Ensure you are providing an incredible consistent customer experience and you operate with the customer’s best interests in mind

Key Competencies

• Multi Tasking 
• Able to juggle several responsibilities competently.
• Persistence
• Focus on monthly KPI targets and drive towards them.
• Engage with our retail consultants to increase sales.
• Customer Service
• Able to build relationships and go out of your way to exceed expectations
• Able to solve problems and complaint situations quickly and efficiently.
• Good team player   
• Be able to communicate with team members and work together in close proximity

Experience  

• Minimum 6 months experience in a consultant role, specialising in USA/Canada
• Communication and Presentation Skills
• Ability to work independently and with your team in store.
• Self Motivation
• Able to use initiative and self-motivation to reach targets and exceed expectations.
• Lateral thinker and calm under
• Ability to think ‘outside the box’ and to control situations that may arise.
• Be able to process lots of information accurately and ensure invoicing is correct.
• Embraces change and flexible 
• Be able to think about why things change and look upon changes positively.

Product knowledge

Must be a USA/Canada destination specialist, having sold to the destination as well as personally travelled extensively to the regions