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17 days ago
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Travel team Leader - Fluent French or German Speak


New Frontiers
Salary: £20k - 28k per year + 25 days holidays, pension et
Location: Hampshire, Southampton
Job type: Permanent
Contact: Tony Yerasimou
Category: Cruise Jobs, Tour Operator Jobs, Travel Consultant Jobs
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Travel Team Leader – Fluent French or German Speaker

£20,000 + Bonuses

Hampshire

 

My client a leading cruise company is seeking a Team Leader is either a fluent German or French speaker.

 

If you are looking for a challenging new career opportunity in working for a dynamic and successful call centre we want to hear from you now! 

Duties will include ensuring company targets are met through the effective development and management of the department and staff. To maintain productivity levels, ensuring service level agreements are met at all times and service excellence is offered to internal and external customers. 

TRAVELTEAM LEADER KEY DUTIES: 
Motivate and incentivise the team to exceed sales targets and maximise sales opportunities 
Achieve all key client service level agreements 
Utilise operational performance data to continually review and improve the team's performance 
Lead and energise your team, identifying training and development needs 
Encouraging your individual staff's potential 
Support and assist any new departmental initiatives and improvement opportunities 
Ensure personal and team compliance with business policies & procedures 
Resolve all escalated pre travel complaints in a calm and diplomatic manner 
Effectively manage all employee relations issues, including grievance, discipline, absence 
Take accountability of delegated tasks in the absence of Team Managers 

TRAVEL TEAM LEADER SKILLS AND EXPERIENCE 
An excellent proven sales background from a call centre 
Fluent German or French speaking 
Travel Industry experience an advantage 
Proven history of managing people 
Leadership skills with ability to delegate 
Ability to cope under pressure and meet tight deadlines 
Flexible and adaptable to changing priorities 
Positive "can do" attitude 
Strong attention to detail 

 

TRAVEL TEAM LEADER SALARY AND BENEFITS

 

Salary is £20k plus commission

Private Medical entitled to join–upon completion of probation

25 days holiday annually

Pension offering up to 5% matching –with effect from 1st April 2016 (Auto enrolment currently operating)

Staff cruise benefit (subject to T&C’s)

Parking facilities

 

To apply for the Travel Team Leader role, please contact Tony onor

Travel Team Leader – Fluent French or German Speaker

£20,000 + Bonuses

Hampshire

 

My client a leading cruise company is seeking a Team Leader is either a fluent German or French speaker.

 

If you are looking for a challenging new career opportunity in working for a dynamic and successful call centre we want to hear from you now! 

Duties will include ensuring company targets are met through the effective development and management of the department and staff. To maintain productivity levels, ensuring service level agreements are met at all times and service excellence is offered to internal and external customers. 

TRAVELTEAM LEADER KEY DUTIES: 
Motivate and incentivise the team to exceed sales targets and maximise sales opportunities 
Achieve all key client service level agreements 
Utilise operational performance data to continually review and improve the team's performance 
Lead and energise your team, identifying training and development needs 
Encouraging your individual staff's potential 
Support and assist any new departmental initiatives and improvement opportunities 
Ensure personal and team compliance with business policies & procedures 
Resolve all escalated pre travel complaints in a calm and diplomatic manner 
Effectively manage all employee relations issues, including grievance, discipline, absence 
Take accountability of delegated tasks in the absence of Team Managers 

TRAVEL TEAM LEADER SKILLS AND EXPERIENCE 
An excellent proven sales background from a call centre 
Fluent German or French speaking 
Travel Industry experience an advantage 
Proven history of managing people 
Leadership skills with ability to delegate 
Ability to cope under pressure and meet tight deadlines 
Flexible and adaptable to changing priorities 
Positive "can do" attitude 
Strong attention to detail 

 

TRAVEL TEAM LEADER SALARY AND BENEFITS

 

Salary is £20k plus commission

Private Medical entitled to join–upon completion of probation

25 days holiday annually

Pension offering up to 5% matching –with effect from 1st April 2016 (Auto enrolment currently operating)

Staff cruise benefit (subject to T&C’s)

Parking facilities

 

To apply for the Travel Team Leader role, please contact Tony onor


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