Are you an experienced team leader/ supervisor in a busy call centre environment? Do you enjoy motivating, managing and driving sales to get the best out of your team within a travel environment? Are you sales orientated, enthusiastic, energetic and looking for an exciting new position within the travel industry? If yes then this is your dream role!! A leading, travel tour operator is growing rapidly due to its success and are looking to recruit an experienced travel team leader/ supervisor for their busy call centre environment. This suits customer focused, target driven and enthusiastic individuals who are passionate about travel!
Job Description - To coach/mentor adviser's to over deliver both service quality and sales targets - To communicate with the key departments necessary to effectively run the team with a view to developing product, profit and efficiency and improving service levels. - To ensure regular team meetings - To be creative in driving performance and ensuring morale is high amongst the team - To complete appraisals as dictated by company policy - To use performance management where necessary to either increase performance from those achieving below standard to the required level - Take ownership of escalated issues and ensure they are professionally resolved - To ensure that staff retention levels within the team are at an acceptable level - Ensure all sales opportunities are optimised
Experience Required The ideal candidate will be an experienced team leader/ supervisor with a passion for travel. Have the motivation and enthusiasm to drive a sales team forward to achieve and exceed sales targets and customer service levels. A travel industry background is ideal but not essential. You will have a flexible approach to your role as Team Leader which will include working day, evenings and weekend shifts.
Package The successful candidate will achieve a very competitive salary travel industry benefits to top it off!!
Interested? If you are interested in this Travel team leader/ supervisor position in North Northamptonshire please follow the link to 'apply' or for more information please call Helen at Travel Trade Recruitment onor