Visa Consultant, London, Up To £22,000
Our client who is an very well established Independent Business Travel Management Agency with Offices in London, Manchester, Europe, USA and Australia require an experienced Visa Consultant to assume responsibility for the end to end visa application process, including initial advice, assisting clients with applications, creating files, co-ordinating the lodges and collects with couriers and embassies, arranging payment and dispatching documents.
The key responsibilities of the Visa Consultant are;
- Manage incoming calls and emails regarding visa applications (new and progressing) for all countries
- Handle all stages of the visa application process, keeping clients updated with progress throughout
- Identify any errors with applications, and rectify accordingly.
- Work with colleagues to achieve and exceed monthly team targets
- Keep abreast of industry news and data relating to specific embassies
- Maintain accurate and current information displayed on company online visa database
- Work collaboratively with various business departments, forging effective relationships that enhance service.
- Contribute to team meetings and quarterly business reviews
- Develop and build rapport with suppliers to expedite fast resolution of issues, escalating where appropriate
The Key skills required of the Visa Consultant are:
- 2+ years in a visa processing role.
- Previous experience of dealing with embassies
- Excellent verbal and written communication with exceptional telephone manner and customer focus
- Experience in liaising with clients at varying levels
- Aware of industry terminology but able to translate into understandable English.
- Pro-active approach to work and problem solving
- An analytical nature with an ability to challenge constructively, and identify new ways of working.
- Foreign language skills and experience in using Amadeus GDS, would be an advantage but are not essential
The Visa Consultant would ideally suit someone with a professional approach, an awareness of customer needs who has a genuine desire to deliver first class service
To apply for the Visa Consultant, please click on the link below or call Prospects4Corporate Travel on.