Visitor Services Manager (Duty Manager)
24,613 per annum + benefits
A great theatre needs great people. We can only thrive by having the right team on board in a fast-paced, constantly changing, creative workplace.
Presenting the best in musical theatre, ballet and opera, dance, drama, comedy and pantomime, we work successfully with some of the world's biggest international producers. With our resident partners Birmingham Royal Ballet and DanceXchange; with collaborators such as Welsh National Opera, The Lowry and Sadler's Wells; and with names like Disney, Cameron Mackintosh, Qdos and Cape Town Opera dull moments don't get a look in.
Average annual paid attendance of over half a million theatre-goers underlines our claim to be the UK's busiest and most popular single theatre. We are managed by a voluntary board of Trustees as an independent charity with no revenue subsidy from the public purse. In our main auditorium or Patrick Centre studio, in our conference spaces or restaurant, and in schools and communities through Hippodrome CREATIVE, we make sure that everyone is welcome, we settle for nothing but the best and we bring flair to everything we do.
As Visitor Services Manager you will act as Duty Manager developing and leading a high performing customer service team while ensuring service standards across all front of house areas are second to none. We will look to you to maximise sales in our bars, foyers and kiosks as well as make sure your team are fully trained to provide a welcoming, knowledgeable and efficient service. You will also oversee all health & safety procedures and standards, making certain we comply with regulations and legislation. Day-to-day you will manage the deployment of resources, handle customer enquiries, resolve issues and ensure public areas are maintained. Important too will be the ability to identify opportunities to improve our service offering and encourage repeat visits.