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about 1 month ago
Abbatt Property Services
Salary band: Any
Location: London
Job type: Permanent
Contact: Abbatt Property Services
Category: Customer Service Jobs
Weekend Day Concierge Position: Weekend Day Concierge Salary: 9,776 per annum Hours: Saturday and SundayJob type: Part Time Location: London Description: We are seeking a Concierge to work within prestigious luxury apartments based in Central London. The successful candidate must be able to efficiently and effectively manage the front desk providing a five star level of customer service at all times. An extensive background in a similar field, for example, hotels or residential developments is highly desirable along with military based training. Candidates must have 5* customer service AND residential building experience Key Responsibilities: Meet and greet the residents, answer enquiries by telephone or callers to the desk. Assist the residents, guests and visitors with job tasks and individual requests to be dealt with efficiently whilst maintaining reception cover. Ensure that the highest levels of customer care and service are maintained at all times. Deal effectively with complaints, take the correct action and remain courteous at all times. Ensure effective security of residents and the building at all times including manning any CCTV and aid the smooth running of car parking facilities. Correct reporting of any security/Health & Safety issues, incidents and complaints. Taking appropriate action in the event of an emergency. Issuing of keys only to correct personnel/residents whilst recording at all times the signing in and out of keys. Responsibility for the site fire and emergency procedures policy and ensure that relevant preventative measures are undertaken. Pro-actively deal with any maintenance and cleaning problems identified within the estate and regularly carry out site inspections to identify any problems. Assist the House Manager/Directors with any other reasonable duties as requested.

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