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3 months ago
Salary: £18k - 20k per year
Location: London
Job type: Permanent
Contact: Recruitment Team
Category: Customer Service Jobs

Winter Sports Operations 

Winter sports operations executives required to join outstanding travel companies back office support team.     

You will be responsible for ensuring unparalleled customer service is delivered to every customer from the point of sale to the point of departure. You will put the customer at the centre of everything we do, ensuring we offer unparalleled customer service by proactively delivering accurate, detailed information at each stage of the customer’s booking journey. You will help co-ordinate operational logistics, booking accuracy and operational communication.


Winter Sports Operations Job Description  

  • Conduct daily booking checks to ensure that all bookings are correct and complete before invoices, ATOL certificates and itineraries are despatched and that payments (incl balance payments) are received in line with timescales agreed with your line manager
  • Ensure that all client documentation/vouchers/information for all products are dispatched in a timely and accurate manner in line with business objectives and the highest standards of service
  • Service all customer pre-departure enquiries, amendments and cancellations (by whichever means they are received) with accuracy and speed in line with targets and agreed timelines
  • Responsible for servicing all online bookings in order to maximise revenue, retention and service
  • Working closely with the Customer Operations Team Leader, develop and distribute additional pre-departure information which adds value to the customers’ experience
  • Contact all customers with the objective of enhancing their holidays and maximising revenue in line with department targets
  • Working closely with the Customer Operations Team Leader on any pre-departure customer service issues, changes to holiday and service provision in line with business objectives and high standards of service
  • Work alongside the Customer Operations Team Leader to ensure that service standards across all distribution channels are monitored and benchmarked to maintain and improve standards
  • Assist the sales team in sourcing bespoke flight, transport and accommodation requests, providing prices and bookings where necessary in line with agreed timescales and business objectives
  • Contact previous customers to discuss their holiday and review customer feedback, using this information to make recommendations for future improvements to all relevant stakeholders
  • Ensure all flight ticketing, supplier and service manifest deadlines are monitored and met, informing relevant stakeholders of any operational updates for departure dates
  • Check that supplier invoices match costings and are correct and passed for payment by accounts in line with timescales agreed with your line manager
  • Act as a member of the incident response team during the operational season, including the out-of-hours phone and email cover rota

Winter Sports Operations Skills  

  • Excellent communication and customer service skills
  • Excellent time management and organisation skills
  • Highly proficient with Microsoft Office Excel & Word
  • Accurate attention to detail
  • Customer service or admin experience in travel  
  • An interest in winter sports

Great opportunity to  work for lovely fun company

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