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10 months ago
Salary: £25k + excellent travel benefits
Location: Hampshire
Job type: Permanent
Contact: Recruitment Team
Category: Reservations Jobs, Retail Travel Jobs, Tour Operator Jobs, Travel Agent Jobs, Travel Consultant Jobs

Worldwide Tailormade Travel Sales Manager - £25k + excellent travel benefits, Hampshire

The overall purpose of this demanding, fast paced and exciting Managerial role is to deliver a “World Class” Travel Sales call centre and retail unit to a broad and diverse portfolio of clients. Overall responsibility for driving the business to maximise revenue opportunities and deliver the agreed profit targets through the control and management of the profit and loss account. This role requires a hands-on approach and a “lead from the front” attitude.

Key Responsibilities/Accountabilities

  • Manage the department strategy to maximise revenue from a strong sales and customer service focus
  • Deliver the agreed levels of service and quality at all times ensuring Company targets and goals are achieved
  • Consistently manage, deliver, monitor and improve KPI’s within budget
  • Direct and manage area of control and responsibility within agreed operational and financial budgets.
  • Lead the Team in a dynamic and inspirational manner
  • Implement, co-ordinate, manage and plan all call activity and available resource for the provision of the call flows working with Business and Human Resources to ensure the centre is resourced to correct capacity in line with forecasted volumes
  • Operate strategically, with a ‘ thinking outside of the box’ approach
  • Work in partnership with the post -sales teams - e.g. ticketing - ensuring a high quality end-to-end service to the customers at all times
  • Drive sales performance through the creation, management and review of the Sales Incentive Plans within the store/call centre
  • Review the existing internal and external business processes offering innovative solutions for improvements where necessary
  • Inform and consult with line manager regarding any deviations from forecasted revenue and potential shortfalls at the earliest opportunity
  • Interpret and communicate Sales information to the Sales Team
  • Ensure that all department progress reports and MI reports are delivered timely, highlighting successes and areas of concern with a proposed course of action
  • Deliver financial targets for the department by assuming full accountability for revenue generation, ensuring the optimum levels of resource in line with forecasted volumes
  • Lead, develop and motivate direct reports and their staff by proactively identifying and delegating development opportunities to encourage succession planning
  • Lead, develop, train, assess, and manage all direct reports to meet operational requirements
  • Establish and maintain collaborative relationships with senior staff

Person Specification: Essential Skills, Knowledge and Experience

  • Extensive experience of working at a strategic level in an inbound Sales environment whether call centre or retail
  • Sound operational management experience with a proven track record of adherence to schedules and achievement of SLAs
  • Travel industry experience
  • Strong commercial awareness and financial management
  • Thorough understanding of resource optimization and delivery
  • Excellent team player, with the ability to contribute and challenge, providing leadership and coaching opportunities within the scope of the performance management process
  • Resilient with the ability to overcome challenges to consistently meet and exceed targets
  • Inspirational leader who engages employees to achieve results
  • Self-motivated and approaches work with a mature and positive attitude
  • Ability to introduce meaningful and stretching KPIs and maintain focus on achievement thereof
  • Excellent people management skills
  • Good working knowledge of Microsoft Office – Word, Excel and PowerPoint
  • Ability to create dynamic and high-performing teams through selection, motivation and development
  • Excellent communication skills - both written and verbal

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