5 months ago
An award winning well known tour operator are looking for an experience worldwide travel consultant to join their busy team.
We know our success is driven by our exceptional people. Our Travel Consultants combine their expertise and passion for holidays to carefully piece together unique & exciting experiences for our customers to the Middle East, Indian Ocean & Far East. All through the process delivering the exceptional service the brand is renowned for.
We believe in being a truly customer and colleague centric business. We expect our Travel Consultants to really understand our holidays, so you'll get the chance to visit some wonderful destinations. These trips can be hard work, but you'll see some amazing things and enjoy really unique experiences. Our office in Surrey is focussed and results driven, but lots of fun. Full of like minded people who want to share knowledge and spread enthusiasm and enjoy time together.
As part of a small team, our Travel Consultants will deliver fantastic service & sales through their expertise of our destinations and use of technology to piece holiday itineraries to customers and travel agents as well as provide after sales & operational support to customers pre-departure and during their holiday. You'll see your customer's journey right through to the time they head off on their holiday and then welcome them home, providing the exceptional service our customers expect.
We are looking for people with lots of enthusiasm and drive to deliver an amazing service, and you'll need to be flexible, innovative and passionate who can work both in a team and individually.
Key Accountabilities & Responsibilities:
⦁Provide award winning service primarily over the phone, but also via LiveChat, Video Conference & sometimes face to face.
⦁By listening to our customers carefully, understanding their exact needs and requirements, piece together exciting holiday experiences using your expertise for our destinations and award winning airline.
⦁Ensuring that all forms of contact are handled quickly and with a friendly 'can-do' attitude, whilst achieving and exceeding sales & service performance targets against key performance indicators.
⦁Challenge the status quo, working collaboratively with all departments to improve the way we deliver our customer experience.
⦁Using initiative, keep up to date with product changes and personal development to always be one step ahead
⦁You will ensure that your service, from the initial call to the time your customer goes on holiday is consistent and your customer feels valued every step of the way.
⦁As a small team you will be required to support all departments when operationally required to do so. This could include our Operations & Customer Services team, Accounts team or Product team. Senior Travel Consultants will also be expected to accept additional responsibility to support the operation.
Key Skills, Knowledge, Experience and Competencies: (i.e. those (including qualifications) required to fulfil role:
⦁Someone who really understands the importance of customer experience and exceeding our customer's expectations.
⦁A confident communicator with proven persuasive and influencing skills.
⦁Thrives on a busy sales and service environment and self-motivated to achieve performance targets.
⦁Positive attitude and enjoys working as part of a team.
⦁A flexible approach with the ability to adapt to different people, customers, challenges and ways of working.
⦁Someone who wants to keep developing and able to take accountability for their own learning.
⦁A brilliant communicator (both verbal & written) and relationship builder with all sorts of different people.
⦁Ability to really listen to the customer, quickly identify their needs and think ahead to anticipate them.
⦁Excellent attention to detail and understands the impact of errors on the business and customer.
⦁Someone that can think commercially and take responsibility for their own result, always striving to do better.
⦁An expert in areas they have visited and can share that knowledge with our customers and colleagues.
⦁Someone who's proactive and a trend spotter and is confident in feeding back their findings to the business to drive improvement.
⦁Travel sales and service experience beneficial but not essential.
⦁IT literate and quick to learn.
⦁Flexibility to work shifts, including evenings, weekends and bank holidays
⦁Travel and Tourism qualified.
⦁A passion for Dubai, the Middle East and our other destinations.
Good English language skills, both written and verbal.
If you think this is the role for you please apply online, the successful applicant will be offered a competitive package.
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