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14 days ago
Salary band: Any
Location: Devon
Job type: Any
Contact: INDITEX
Category: Customer Service Jobs
  • GBIX

  • Store


Key Responsibilities

  • To ensure that the shopfloor layout and new lines are merchandised according to the company guidelines.
  • Analyse daily Information and reacts to it accordingly
  • To be in charge of planning the commercial and visual activity of the store in a daily/ weekly/seasonal manner.
  • Works alongside the management team to ensure that the best RFID practice is in place at all times.
  • Control products level in the store.
  • To lead and keep a high level of motivation within the department.
  • To guarantee the adequate induction and follow up on training for new team members.
  • To assist in the development and retention of an effective team.
  • To get involved in performance management of sales assistants (I.e. sickness/ absence, lateness, returns to work, etc)
  • Managing and motivating the team to increase sales and ensure efficiency.
  • To be aware of the daily and monthly budgets to meet and exceed them.
  • To communicate with the management team on a daily basis with information regarding personnel and product.
  • To ensure standards are maintained during the day and at closings.
  • To ensure a high level of customer service is offered in the store.
  • To monitor and support customer service action plans.
  • To solve and manage customer issues as they arise and refer to the senior management team when necessary.
  • To understand and reinforce the company return policy.
  • To support customer service with poduct knowledge and awareness of the following;

- New arrivals

- Replenishment of best sellers

- Offering alternatives

  • To ensure good housekeeping is maintained throughout all areas in the store and to communicate with the senior management team in case an incident happens.
  • To be aware of the risks employees and customers are exposed to and to be aware of safe work practices and company procedures to overcome them.

Experience and Qualifications

Good knowledge of the company, the brand and the store they are applying for

Experience managing a fast-paced retail operation

Passion to work on a fashion environment.

Knows how to drive sales.

Skills and Attitudes

  • Strong organisational and time management skills.
  • Goal orientated: to be oriented to carry out a good job and achieve or even exceed goals.
  • Flexibility and problem solving ability.
  • Has initiative to identify problems and opportunities to be proactive.
  • Ability to handle pressure and react quickly to situations.
  • Good communication skills.
  • Takes ownership of self-development.
  • Ability to lead by example, motivate and develop staff.
  • Ability to work autonomously and as part of a team.

This job description is designed to help you understand your role better and to improve the effectiveness of our recruitment process. It is not an exhaustive list of all the things that you may be required to do and maybe required to take on additional tasks.


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