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A leading tour operator is looking for a ticketing Manager to be responsible for providing support across the ticketing team. This will see you responsible for the line management of the teams offering support and dealing with problems as they arise. You will recognise training needs and plan sessions accordingly, hold individual catch ups with team members to discuss day to day issues, performance and development and ensure they are meeting targets set, introducing additional training where required and keep the team motivated. You will assist in the recruitment process; taking new starters through the induction/training process. You will manage airline queues and distribute work to colleagues on a rota basis; oversee the loading of airline contracts on to the in-house system, ensuring you have expert knowledge of them in the process. You will run reports on fuel increases and contract changes and direct the course of action to the relevant Programme Manager. Alongside the Senior Ticketer, you will check ticketing, and process and dispute ADM's; keeping the accompanying data up to date with the Reservations Manager. You will run ADM feedback sessions with the ticketing team recognising any needs for training and alerting them of their ADM errors. You will also have responsibility for the emergency ticketing laptop at weekends on a rota basis, and be a key member of the team in a crisis situation. The successful candidate will have in-depth knowledge of ticketing (BA 1 & 2), with strong experience of quoting and ticketing Round the World ticketing, and supervising people in a team environment. You will work with high levels of accuracy and productivity with a proven track record for achieving ticketing targets with a low ADM rate, be enthusiastic, have strong communication skills and an excellent attention to detail.
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This job expired on 09/02/2012
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