One of the world's leading river cruise line operating a fleet of ships covering Europe, Russia and Asia. As a specialist cruise consultant you are the first point of contact from our direct and our travel agency partners and using your sales skills and experience will convert enquiries to bookings ensuring that agreed targets are achieved whilst ensuring that exceptional customer service is given at all times.
Key responsibilities:
· Convert enquiries into sales, delivering exceptional customer service, matching products and service to the customer needs · Using expert knowledge assist customers with suggestions and ideas on itineraries & products within the Viking portfolio. · Check availability and price attempting to close the sale on every opportunity · Actively seek to improve the level of service offered to customers with a commitment to go the extra mile and exceed customer expectations on every customer contact · Achieve and exceed sales performance targets against key performance indicators including call conversion & revenue targets · Achieve 100% booking accuracy, ensuring the customer is made aware of any relevant information that may impact their cruise experience · Take ownership and accountability of own quality of work to minimise the risk of errors · Achieve and exceed call handling levels for number of calls answered, call duration and admin time · Demonstrate a sense of urgency to changing call volumes and adapt as required · Develop and increase knowledge of products and geographical areas through training and self-development · Communicate to relevant management/internal contacts changes in customer needs, levels of customer satisfaction and product availability. · Maintain high awareness of current product offering and monitor changes constantly, ensuring awareness of discounts available and ensuring 100% accuracy on the file · Demonstrate willingness and flexibility to assist other departments with customer queries ensuring the customer is priority at all times · Outbound call direct clients/Travel agent partners to generate new leads
Key Skills Required:
· Minimum two years sales experience · Track record of achieving and exceeding sales and service targets · Highly sales motivated · Excellent communication skills, builds strong trusting relationships with customers · Ability to work under pressure and to sales/call handling targets with a strong sense or urgency · Passion for selling & strong geographical knowledge · Exceed customers expectations · Highly numerate with an excellent attention to detail · Pro-active problem solver and takes ownership for own performance and development · Committed and flexible approach, a strong team player · Confident and self motivated to exceed targets · Ability to work shift work (events, weekends, bank holidays) · An understanding of the sales/call centre environment and culture
Previous travel experience is an advantage but not essential.
For further information call Jason on (phone number removed) or send your CV to Jason@tandt.jobs JB09076
This job expired on 17/02/2012
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