Leading tour operator is seeking an experienced Customer Relations Executive to work at its head office based near Gatwick Airport.
This role, is a full time one working Monday to Friday (37.5 hours a week). It is dealing with post travel correspondence and providing a highly level of customer service to travellers
Duties Include
* Responding to post travel correspondence, ensuring complaints are resolved to the customer satisfaction
* Gaining customer feedback from assigned cases and recording it onto the Customer Relations database
* Accountable for issuing appropriate customer compensation
* Handling incoming telephone calls from customers, agents and suppliers
* Liaising with suppliers
Skills and Experience
*Previous experince in working in a customer relations role within the travel industry including letter writing experience and knowledge of solving customer queries
*Able to start ASAP
*Excellent Written and communication skills
Package:
Salary is £17,000 - 19,000
This is a 12 month contract
If you have worked within a tour operator company handling post departure complaints then this is a superb role offering 12 months employment.
Please call Garry at Travel Trade Recruitment on (phone number removed) or email (email address removed)
This job expired on 24/02/2012
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