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A reservations specialist is required for the UK's leading travel company, where you will be making unique reservations for people wishing to travel to the Middle East and Central Asia. Using your excellent first hand knowledge of the regions you will be helping a discerning clientele to tailor make their reservation and create luxury once in a lift time journey of distinction. You will be ultimately responsible for the planning, selling and implementation of the reservation; ensuring that your client's journey is as perfect as can be. You will be dealing with you clients over the phone, but there is the opportunity to meet them face to face or at PR events, something that our client encourages to help build customer rapport and loyalty. You will be keeping in touch with product developments, helping you to be at the top of your game, with up to date commercial knowledge so that your clients experience will be enhanced. Throughout the process you will be solely responsible for the smooth running of the client's holiday experience from the initial first contact to their arrival back home. This will see you sending personalised letters to clients to help understand their travel needs after they have received a brochure, loading enquires accurately, preparing fully personalised itineraries, effectively 'up-selling', 'switch selling' and 'asking for the sale.' Once the sale has been completed you will be expected to ensure that all services are booked with the appropriate suppliers, you will remain a single point of contact for the client until they depart, being responsible for all administration interaction, informing and acting upon and changes, amendments or alterations. It will be your ultimate goal to encourage and ensure that you are able to secure repeat business from your clients. To achieve this you will need to be enthusiastic and articulate, so that your clients will know that they are speaking to a true expert who is truly fascinated with their holiday destination. You will be a motivated and committed individual with a desire to work to the highest standards with a cheerful, outgoing and confident personality with high levels of initiative fully understanding the importance of customer service. Whilst previous sales or travel industry experience is advantageous, this role is ideal for anyone who has a genuine love of this great regions people, places and culture and who is looking to work for a company that invests in its people and wants a career in travel.
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This job expired on 09/02/2012
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