Responsible for the identification, prioritisation, development and execution of process improvement activity for TUI UK&I to support the achievement of the strategic objectives of the business and maximise organisational benefit
Facilitates strategy definition and guides strategy execution. Ensures that agreed strategies are sufficiently well understood / mature before implementation begins and that business decisions are fully in line with agreed strategy and business goals. Facilitates the definition of strategy and associated performance measures. Owns the Tui UK&I process model.
Provides visible support and advocacy for process improvement objectives and builds wider business engagement to drive demand for process services and ensure that process improvement initiatives can be successfully implemented
Responsible for the development and maintenance of the TUI UK&I process improvement methodology, standards, goals and tools that offer appropriate support for strategic to BAU change
Oversees all process improvement initiatives throughout TUI UK&I to ensure that best practice is adopted and consistently applied
Manages process improvement Centre of Excellence resources by building and maintaining capability and ensuring that initiatives are adequately resourced
Reports to HR Director
Leads a team of process improvement consultants and, where required, cross functional project teams composed of internal and third party resources
What You'll Be Doing
Objectively determines the agenda for process change in conjunction with key business stakeholders, taking input from business SMEs and customers and prioritising in line with strategic imperatives.
Clearly articulates the role and goals of process improvement and executes this vision through the process Centre of Excellence
Leads and supports a team of process improvement consultants to deliver highly visible cross-functional projects across a range of critical business processes by ensuring that the team:
Are clear on initiative goals and scope
Have the skills and capabilities required to succeed
Are empowered to develop an efficient and effective delivery approach
Develops and leads a common approach and structure to analyse problems, providing a clear, business wide view of issues to be addressed, enabling strategy definition and decision arbitrage.
Capture tactical and strategic enterprise goals that provide traceability through the organisation and that are mapped to metrics that support ongoing governance.
Identify, understand and facilitate resolution of strategic business challenges.
Develops and executes stakeholder management plans encompassing key Group and Divisional stakeholders sufficient to build high organisational engagement
Secures the involvement and commitment of key business stakeholders to ensure buy in to process improvement principles and objectives to build a culture of process improvement within TUI UK&I and ensure the long term success of process improvement initiatives
Defines a vision of Process Excellence for TUI UK&I and develops a process improvement operating model to consistently deliver that vision including:
Centre of Excellence roles and structure
Defines process improvement capability requirements
A TUI UK&I Process Methodology based on LEAN principles
Process standards and goals
A process improvement toolkit
Ensures that all process improvement initiatives are delivered in line with the TUI UK&I change delivery methodology
Monitors and reports on process improvement initiatives throughout the change lifecycle to ensure that expected outcomes are achieved
Maintains organisational process improvement capability by participating in activities to keep abreast of best practice and developments
Develops and maintains high quality standards and undertakes regular quality assurance of team deliveries
Develops and maintains a repository for process improvement knowledge to support organisational wide process capability and build knowledge
Develops and maintains a resource plan to execute the process improvement change agenda
Builds an internal TUI UK&I capability within the Process Centre of Excellence and across the broader business through a structured L&D programme
Sets clear development goals for process improvement resources to drive continuing professional development
What We're Looking For
Required Skills:
Exceptional interpersonal / relationship management skills to enable successful interactions at all organisational levels
Exceptional verbal and written communication skills
A broad understanding of the TUI UK& I business
Industry knowledge
Knowledge of Lean and how to apply the tools in a service driven environment
Extensive relevant work experience
Strong analytical and problem-solving skills with attention to detail
Strong computer skills especially Microsoft Excel
Proven programme leadership skills
Aptitude for fact-based problem solving and developing pragmatic solutions
"Fast, Fun and Friendly" mentality
Thrives on ambiguity
Desired Skills:
Microsoft PowerPoint - Executive level presentations
Microsoft SharePoint
Six Sigma certified (Green or Black Belt)
Key Relationships:
TUI UK&I Board
GRP Community
TUI Group Process Improvement teams
TUI UK&I OD&C Forum
IT Investment Committee
Vendors and third party support partners as appropriate
This job expired on 11/02/2012
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