Customer Service Executive Gatwick, West Sussex £17,000 Plus Holiday Discount
Do you have experience in the travel industry and love putting your customers at the heart of everything you do? Want to further your career with a Fast Track 100 company that's big on promoting from within? If so, read on.
Offering an unbeatable service to enable you to put together your perfect holiday at the lowest market price, our client is a team of travel experts. Using unique technology, they offer not only the lowest priced flights and cheap accommodation, but also an extensive range of other holiday options. They are now looking to recruit a Customer Service Executive to join their winning team.
Voted the industry's Top Provider of Hotels by the UK travel industry and Best Tour Operator- Agent Website 2009 by Travolution, this is the ideal platform to develop your customer service career. You'll enjoy a friendly and laid back atmosphere within our client's successful and rapidly growing business, as well as benefit from excellent career development opportunities.
As a Customer Service Executive, you'll be responsible for handling the complaints administration for our client's business, ensuring a good, professional and speedy service to the customer.
With confidence and efficiency, you will provide an excellent standard of customer care whilst:
- Managing pre-departure and post-departure complaints - Resolving complaints by telephone and letter - Managing refunds, gaining authorisation and ensuring they're administered within time constraints - Logging complaints and emailing to 3rd party suppliers for responses - Processing cancellation invoices and booking documentation by post
To be considered for this opportunity, you must have:
- Experience within the travel industry - A proven track record in customer services
As a Customer Service Executive, you'll be empathetic and a good listener with a first class telephone manner. Equally important is your ability to multitask and work under pressure.
To apply for the role of Customer Service Executive [Travel Industry], please apply via the button shown.
This vacancy is being advertised by Web Recruit Ltd. The services advertised by Web Recruit Ltd are those of an Employment Agency.
Additional Keywords: Customer Service Executive, Travel Industry, Customer Service Advisor, Customer Service Representative, Customer Service, Client Services Executive, Client Services Representative, Customer Care Advisor.
Working hours: 9-5.30pm Notice period: 1 month Any known health and safety risks on the premises: No
This job expired on 28/02/2012
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