A fantastic opportunity has arisen to join a well established luxury tour operator as a Personal Travel Advisor in their new flagship East London store! Would you like to re-define the luxury travel experience for your clients? If you have travel sales experience and a genuine passion for long haul destinations nurtured through your own travel experiences, please read on!
We are looking for the very best to sit on the frontline, so exceptional customer service skills and a proven track record of selling long and short haul holidays are essential. You will be required to create tailor made holidays using only the best products. We are looking for full and part time consultants. If you have a passion for travel and have amazing travel experiences please read on.
JOB DESCRIPTION:
* Provide the best and most comprehensive service possible to all our clients within a retail environment.
* Take responsibility for the clients` complete satisfaction, ensuring their expectations are exceeded, whilst retaining profit margins
* Answer telephone calls, handle all e-mails, faxes, written and personal enquiries from clients.
* Working as an effective team member, assisting their face-to-face clients and taking overflow calls from other sales teams as required.
* Maximising sales by selling all products, including specialists
* Ensure key colleagues are kept informed of any problems or opportunities relating to our products, competitors and customers, as well as urgent issues inhibiting our ability to sell.
* Provide constructive feedback about our product range to your line manager
* Effectively communicate any information regarding the pricing structure in comparison with competitors.
* Ensure you keep fully up to date with all current marketing campaigns both direct and trade.
* To maintain and demonstrate your own level of expertise of the sales system and product knowledge.
* Keep up to date on the latest information about specialist products
* Attend supplier training sessions and participate in the educational programme.
* Ensure you understand the importance of minimal discounting wherever possible and eliminate errors which may impact on the profit margin.
EXPERIENCE REQUIRED:
* Developed sales skills and proven track record of achieving personal sales targets within a retail travel environment.
* Knowledge of long haul travel
* Exceptional customer service skills
* A positive 'can do' attitude.
* Flexible and adaptable to changing priorities
* Adept at planning and organising own time
* Excellent written and verbal communication skills
* The desire and initiative to achieve and surpass targets
* Approachable manner with both colleague and clients
* Resourceful and practical; can think on your feet and solve problems quickly and effectively.
THE PACKAGE
The successful candidate will be offered an excellent basic salary along with commission and company benefits, as well as the chance to work for a very well known luxury brand.
TO APPLY
To apply for this role ref 9175 please call Kate at Travel Trade Recruitment on (phone number removed) or email (email address removed) with your CV.
This job expired on 02/03/2012
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